Client experience
What clients see on their phone
Four steps. No app. No login. The whole flow fits on a phone screen and takes under a minute.
9:41
Messages
Hi Sarah, hope you are feeling great after today's visit. How did it go? halo.uk/r/4f8
Delivered · 2:14 PM
01SMS arrives
A personal text, hours after their visit
No app download. One message with their name, your clinic, and a short link.
9:41
Your clinic
London, UK
After your visit
How was your visit?
Hi Sarah, we would love your honest rating. Tap a star below. It only takes a moment.
★★★★★
4 or 5 stars: Google review. 1 to 3 stars: private feedback
Powered by Halo
02Tap to rate
A page that looks like your clinic
They tap a star rating on their phone. Quick and simple, not a long survey.
9:41
Your clinic
London, UK
★★★★★
Glad you had a great visit
Share your experience on Google. It helps others find you.
Leave a Google review
Powered by Halo
03If 4 or 5 stars
Guided to Google
Happy clients land on your Google profile, ready to leave a public review.
9:41
Your clinic
London, UK
Tell us privately
Your feedback goes straight to the clinic, not Google.
★★★★★
Send to clinic
Powered by Halo
04If 1 to 3 stars
Private feedback only
Unhappy clients never touch Google. You get an alert so you can fix the issue first.