The same flow your clients see on their phone, step by step below. Client journey screens
The Halo loop
Five steps. Fully automatic.
From completed appointment to Google review or private recovery. Your team only steps in when a low rating comes in.
Appointment completed
Client details are in Halo from your booking tool, a CSV upload, or manual entry. No chasing by your team.
02
Timed SMS sent
About three hours after the visit: a branded text with a one-tap link, while the result is still fresh.
After your visit
How was your visit?
Hi Sarah, we would love your honest rating. Tap a star below. It only takes a moment.
4 or 5 stars: Google review. 1 to 3 stars: private feedback
03
Client rates their visit
One to five stars on a mobile page for your clinic. About ten seconds, no app to download.
Smart routing
Four and five stars go to your Google review page. One to three stars go to a private feedback form. Nothing low-rated hits Google.
4 to 5 stars
To Google
Happy clients land on your Google profile, ready to leave a public review.
1 to 3 stars
To you privately
Low scores never hit Google. You hear about the issue first and can respond.
You're alerted
You get an email with private feedback so you can follow up. Your team only steps in when a low rating comes in.
Get started
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14-day free trial for UK aesthetic clinics. Live in under 10 minutes, then £99/month. No setup fee.